Frequently Asked Questions – Working for Westmorland Homecare


At Westmorland Homecare we do things very differently. Our philosophy is to look after the clients and staff like our own family. To do this, we recruit amazing staff who understand our vision and have a true passion for care and supporting our community. We have a large office team to ensure that both clients and staff are well supported. Below are some of the questions we have been asked during the recruitment process. Please don’t hesitate to call us as we’d love to hear from you.


What is a regulated service?

All services who provide support and care to people are regulated by a governing body. The Care Quality Commission (CQC) regulate WHC and as a provider we have to uphold 5 key principles: Safe, Caring, Responsive, Effective and Well-led. In 2018 we were awarded an OUTSTANDING rating. The CQC can visit a service at any time, normally after the first inspection they visit in another 3 years.


What does a ‘typical’ day look like for a home care assistant?

Each day is different, you will have a mix of clients with varying needs throughout the day. Each client has a routine and decide how they would like their care delivering at each care visit. For example, morning routines could consist of assistance with a shower/bathing, teeth cleaning and dressing; clients may need help applying creams and administering medication too. Care visits can vary from half an hour to 24-hour care. We bench mark our recruits against the ‘mum test’ and employ people we would be happy to care for a family member our ours.


Do I need a previous care background?

Westmorland Homecare is a family business, all our staff have the same family ethics and values as us and support our very special community. With two full time in house trainers we can help you gain the skills you need. We have a very special mentoring and development program. We welcome people with varying experiences and no previous care experience is required. All we ask is you have a real genuine interest in people, we treat all our staff and clients as thought they were part of our own family.


Will I need to travel to other areas?

We try to ensure that where possible, home care assistants will be matched with clients from their own area. However, there may be occasions whereby clients’ needs increase or are complex, thus requiring extra people on a team or people who have specialized in a certain condition. This may then require a certain home care assistant to travel up to 20 minutes outside of your area.


What are the client’s needs?

Westmorland Homecare are a service for adults. We provide care for anyone over the age of 18 years. Our client’s needs vary, and our home care assistants are continually provided with training throughout their employment with us.  We provide care for people living with cancer, dementia, Alzheimer’s, motor neurons disease, multiple sclerosis, stroke, brain injury, palliative care, those that need social support, the list is endless but above all we tailor our care to the individual needs.


I’m used to working with a group of colleagues every day, how much support will I get in this role?

Westmorland Homecare is considered a family by all employees. A sense of belonging and togetherness is felt from the very first meeting of other staff, both in the office and in the community. We assign new starters to a senior home care assistant to be on hand in the community and anyone in the office is always available for a chat/coffee at any time. When the office is closed during the evening or over the weekend, we have an on-call systems whereby a member of the office team is on hand to help and answer your calls regardless or the time of day. We support home care assistants as if they were family and encourage friendships to develop within the team.


How do the roster patterns work and how is my working day set out?

You will work on a two weekly roster pattern, and as you build up your clients you will have the same clients on each day of work on a rolling 2-week roster. On both the full and part time rosters you will work a mixture of mornings and evenings and have the option of picking up shifts if you’d like.



At Westmorland Homecare we look for people that are emotionally driven, who have a real desire to help and look after others. As we professionalise the industry, we recognise that it is important to reward staff. Westmorland Homecare attracts the best staff in the region, in return we have the best remuneration. We are extremely proud of our staff, and we look to develop your career within the social care sector as far as you wish to take it.



How do I apply


The application process is quick and easy.

email or for Jobs in the South Lakes area

Or ring for a chat  01539 725107

email for Jobs in the Poulton area

Or ring for a chat 01253 978891

email for Jobs in the Lancaster area

Or ring for a chat 01524 956 240


The Onboarding Process

After your successful interview you will be invited onto our training programme where you will gain the care certificate in the comfort of our training room and with our onsite trainer. You will then start your week of shadowing with our senior homecare assistants. In this week you will spend time with a senior homecare assistant from each locality, learning about your role in more detail.



“I feel so privileged to be a part of such an amazing Family. Never before have I felt so much a part of something so special.” — Jeni, current HCA


We Are A Family

Westmorland Homecare are a family, from our homecare assistants, our office staff to each and every one of our cherished clients. You will be supported from day one; the door is always open, and you will be wholeheartedly welcomed into the office for a coffee and a chat.


Starting a new career is often a big step, at WHC we have a dedicated training team that can teach you the many skills required. Above all you need compassion and a drive to look after some of the most amazing members of our community.