Lucy Trusler

Care Coordinator – Client Care

I started working with Westmorland Homecare in 2019 as a Homecare Assistant and after working within the community team in the South Lakes with my lovely clients, I have since progressed and am now working as a Client Coordinator here in Lancaster. I love working with Westmorland Homecare and helping shape the way care is delivered in the community; making a positive difference to clients lives, along with supporting their families during an often difficult time.

Outside of I work life, I enjoys spending time with my family and two dogs getting out into the Lakes walking whenever I can.

Emma Creely

Care Coordinator – Scheduling

We look forward to welcoming Emma to the team in November, watch this space . . .

Tony Hadwin

Facilities Management

Hi I’m Tony, Base in Grange I have worked all over Cumbria. Westmorland Homecare is the first service in the UK to have a full time estates assistant. Clients had been asking for support around the home to do small jobs. it’s often hard to find someone you can trust. I work alongside the care team to ensure our facilities across the services are first class, and am often out and about in the community helping our clients. Do please get in touch with the office if you ever need a job doing. I’m more than happy to come and assist.

Sue Wilson

Senior Coordinator – Client Care

I have worked in care all my life, I love what I do, is a real honour to be invited into peoples lives and then offer a solution to be able to help. Our vision at Westmorland Home care is to help and support you and your family in any way we can. It is a very special service, and a place I am proud to work.

Never suffer in silence if you need help or support navigating the very complex care system then please just give us a call.

Russell Crossley

Director, Westmorland Homecare, Poulton-le-Fylde

Russell joined Westmorland Homecare in 2018, overseeing the development of Westmorland Homecare in Poulton.

Russell has always had a vision to work within health and social care, with much family experience, he knew care could be delivered in a far more personal and compassionate way.

Russell has a vision to change the way homecare is delivered in this country. “Coming to work is like working with one big family” It is this mentality that makes the service Westmorland Homecare so unique.

Russell was part of the team that helped get the services first 5 star CQC Outstanding inspection in Kendal, one of only a handful in the country. He has carried this passion down to Poulton where Westmorland Homecare has set up a very special service right int he heart of the community. “We want to demonstrate to the country just how social care should be run”

Caroline Donoghue

Care Coordinator – Client Care

My name is Caroline Donoghue, I have lived in Staveley for over 40 years, I did spend my early childhood in Ambleside. I have worked in the Health and Social Care sector for over 30 years, gaining experience with older adult residential care, supporting clients living with dementia, end of life care and domiciliary care. I was employed in teaching, assessing and training in health and social care for 15 years and  worked throughout Cumbria delivering health and social care qualifications and training.

Working with the team at Westmorland Homecare will enable me to promote these values that we share. That everyone has a right to high quality care and support, to be valued, respected and their voice to be heard. I will support clients with voicing their preferences and needs and set up a personalised package with a bespoke team to work with you to ensure that you have the best service. I will complete quality checks in person or on the phone if preferred. I can be contacted by ringing the office number.

Amy Cooper

Senior Coordinator – Scheduling Team

I have worked for WHC for 3 years, I was lucky enough to be a part of something very new & exciting set up by our wonderful Doctors from the beginning. I have had the privilege to see our fantastic service & Team grow into what it is today.

I over see the scheduling team here in Kendal ensuring all our staff have accurate rotas and our clients are looked after by small Westmorland Family teams. It is a complex job but highly rewarding, lovely to be able to chat to our clients to find out how we can help them best.

I am Kendal born & bred,  I had 4 very happy years with my husband & 4 children living in the Netherlands but ultimately found my heart belongs in Kendal.

Tom Roach

Care Coordinator – Operations and Administration

‘I’m Tom, I’m part of the administration team here at Westmorland Homecare.

I am relatively new to care as  a whole, I have worked in hospitality previously but am being trained and supported in this new path by a truly brilliant team.

I can’t praise the work of the company enough, helping people to remain independent and happy in their own homes for as long as is possible, it’s really important work and it feels great to be a part of in any capacity.

I will be one of your first points of contact once you call the company, and look forward to helping you however I can.’

Russell Crossley

Director

Russell joined Westmorland Homecare in 2018, overseeing the development of Westmorland Homecare in Poulton.

Russell has always had a vision to work within health and social care, with much family experience, he knew care could be delivered in a far more personal and compassionate way.

Russell has a vision to change the way homecare is delivered in this country. “Coming to work is like working with one big family” It is this mentality that makes the service Westmorland Homecare so unique.

Russell was part of the team that helped get the services first 5 star CQC Outstanding inspection in Kendal, one of only a handful in the country. He has carried this passion down to Poulton where Westmorland Homecare has set up a very special service right int he heart of the community. “We want to demonstrate to the country just how social care should be run”

Dr Chris Moss

Director

Dr Moss started his career in engineering before moving to health and social care, and completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics.

With a passion for people, Chris has now decided to work to improve care for people in their own homes.

Outside of medicine, he is a keen cyclist and can often be found in the mountains or supporting charity trips around the world. He holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.

“We founded Westmorland Homecare on traditional values because we wanted to do things differently. There’s no place like home and everyone should be free to remain where they are happy surrounded by the memories that make up a lifetime.

After personal experience trying to find good care for my Grandma and struggling I knew there must be a better way.”

Dr Joshua Macaulay

Director

Dr Macaulay has a background in both health and social care.

After growing up in the Lake District, he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country.

Josh specialised in Emergency Medicine and practices at Westmorland General Hospital and the Royal Lancaster Infirmary. He has worked in home-care for over a decade and previously ran a home-care company in Liverpool before moving back to Kendal.

He has also worked in nursing homes including specialised dementia and challenging behaviour care.

Joshua holds a level 5 diploma in Leadership as well as undertaking extensive training in care management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.

“At Westmorland Homecare we’ve set out to do something really special, I believe every person should be cared for as if it were their own family and I’m so excited of the truly life changing work our brilliant team do.

Looking after people properly is so important thank you for sharing this special privilege with us.”

Stuart Croft

Care Coordinator – Operations & Administration

I  live in Cartmel with my wife of 4 years, (and yes I do enjoy the  Sticky Toffee Pudding but shhhh, don’t tell anyone).  We moved up here from the south in 2018 and have settled in so well and like everyone that lives here or comes to visit have fallen in love with The Lakes. So when I’m not working what do I like to do ? Good question. Well I enjoy  getting out, walking taking in the lovely views on offer and even more so now we have our Chocolate Labrador, Buddy who has  bundles of energy so it’s a great way to try and wear him out.  I  also think of myself as a ‘Master of Ale Tasting’, doing my bit to help the local community.  I have worked in many different roles before joining the care secrtor (you may have spotted me whilst on your holidays abroad, as a Kids Entertainer). I’ve worked in care homes running activities and have also worked with  adult’s  with learning difficulties as a Support Worker. I started to work for Westmorland Homecare in October 2018 as a Homecare Assistant and really enjoyed the role getting out and about meeting some lovely people. Getting to know all about or clients and being to help them really gives you a sense of job satisfaction. I have since changed roles and am now part of the wonderful support team in the office, my role is Administration Coordinator  so I  may have talked to many of you over the phone at some point. I am currently working in our new  office down in Grange-over-Sands , please do feel free to pop in at any time for a brew and a chat.

Bernadine Davies

Deputy Care Manager

I have worked in social care all my life in various areas from residential care, physical disabilities, NHS, specialist education and community care. I love my job because I get to meet such wonderful and special people every day. I want to ensure all my client’s needs are met by delivering the very best service. My job as deputy Manager is to oversee the day to day operations at WHC which I really enjoy. I also set up care for new clients and then review and ensure all their wishes are met. I witness outstanding care every day from both the community teams of Homecare Assistance and our wonderful office team.

Kelsey Walmsley

Care Coordinator – Client Care, Grange-over-Sands

Hello, I’m Kelsey, and I am a client coordinator at Westmorland Homecare.

My job is to set-up care for new clients and then review this to make sure it is meeting our client’s needs. Part of my role is also to ensure that clients are happy with the way we are delivering our service.

I grew up in Burton in Kendal and I love living so close to the Lakes; I like to go for walks and I also like to take part in outdoor adventures. I do not let the wet weather put me off… usually!

My daughter also likes to get out and about and loves splashing in puddles, so she is definitely not put off by the rain. My husband, however, is not as keen when it’s raining…

I have worked in Health and Social Care since I left college in 2007 – this was usually in residential settings which provided me with many great experiences but now I am proud to be a part of an outstanding company that supports people to continue to live independently in their own home.

Becky Ashmore

Care Manager

I joined Westmorland Homecare with an extensive background in care, with skills in many different areas with my professional experience supported by NVQ Health and Social Care Level 2 and 3, and Level 5 Diploma in Leadership and Management for Health and Social Care.

I have worked within the care sector since 2002 with experience ranging from domiciliary care to residential care and even care on the wards of Blackpool Victoria Hospital.

I have a real passion for dignity, respect and promoting independence – I believe social care is a calling and a way of life. I start everyday with the same passion and ethos.

Tracy Redwood

Care Coordinator – Client Experience

I started my journey working in health and social care over in 2006 and my passion to make a real difference to people’s lives by giving excellent care remains to this day – being pro-active, empathic and caring about another person’s needs is at the heart of what I do.

Through work, ongoing training and study I have gained NVQ Level 2, 3 and 5 in Management for Health and Social Care.

I have had the pleasure of working alongside varied clientele and professionals throughout my career and all this experience allows me to have greater understanding of what receiving care can really achieve and the positive impact it can have.

If we have good communication, excellent services and collaborative working then the transition into using care services for all people is easier. This, I believe, is what we have in place at Westmorland Homecare.

Katie Denye

Care Coordinator -Training and Development

I have enjoyed quite a mixed career to date, and have worked in a number of administration roles, as a chef, in retail and management.

I came into social care through being a support worker where I supported adults with mental health problems and as part of my job was to enable them to get back into society and live their lives as independently as possible.

I then wanted to gain more experience in domiciliary care so joined a company as a Healthcare Assistant and worked to becoming a Senior HCA. The company I worked for at the time was mainly focused on dementia care and, as a result, I gained lots of experience along with my introduction to personal care.

After a while I realised I wanted to broaden my knowledge of different health conditions and decided to apply as a Health Care Assistant for Westmorland Homecare – and what a difference this made!

I am now the Care Coordinator for Training and Development, based primarily from the office in Poulton-le-Fylde. Along with supporting our clients, I can support all staff from the start of their journey with the company and continuing their professional career in care.

Abbey Cowburn

Administrator & Events Coordinator

I started off with always wanting to be a professional dancer and growing up I went through the different grades in ballet and tap. This led to me being nominated by the examination board on three occasions to compete in the national IDTA Dance Championships.

It was around this time that I decided to broaden my professional skills and am now a qualified Sports Massage Therapist.

At present I am studying for my Business Administration Apprenticeship with Westmorland Homecare.

Outside of work, I love to be outdoors – camping, walking or helping out at the allotment whilst spending time with family and friends.

When I have spare time outside of work and study, I like to be as creative as possible through digital art.

Faye Smith

Care Coordinator – Recruitment & Staff Support

I’m Faye and I come from a hospital background working in cancer services where I loved meeting and supporting needs of some very special people.

Westmorland Homecare provided the perfect balance between providing support and HR duties both of which I really enjoy, it’s great to be able to support such a dedicated community team.

Outside of work I am studying towards a BA in Psychology with the hope to then go on to study for a Masters in Forensic Psychology.

When I have spare time outside of work and study, I like to be as creative as possible through digital art.

Rhiannon Forbes Wake

Care Coordinator –  Administration & Scheduling

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Emma Curry

Care Coordinator – Finance & Logistics

Hi, I’m Emma and I look after the operational side of Westmorland Homecare, dealing with all matters financial from payroll to invoicing.

I have been with Westmorland Homecare right from it’s very beginning and has had all sorts of varied roles.

Previously, I lived with my family in the French Alps for eleven years and am passionate about mountains, walking and skiing.

I enjoy all kinds of boating from kayaking, sailing to motor boats and have recently become the owner of a Dutch barge.

I am a foster carer and foster a teenage boy alongside my own three sons. I am also a great animal lover with two dogs, a cat, rescue hens and a tortoise!

Sarka Svobodova

Training and Staff Development – Artistic Coordinator

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Sarah Croasdell

Care Coordinator – Operations & Administration Kendal

I’m Sarah, I have always worked in the care sector and I really couldn’t imagine myself in any other job.

I have worked with people with brain injuries, learning disabilities, the blind, older adults, children with learning difficulties and younger children.

I have enjoyed every job that I have undertaken, as I enjoy dedicating my time to help others and making life as valued as possible for the individuals in my life. As long as others are happy, this makes me happy.

I am a family-orientated individual and enjoy spending my time with them. I have a husky puppy called Nala, and everyday with her is special!

I absolutely love my job being the first port of call when you make contact with Westmorland Homecare, trying to help others achieve the best possible outcome to stay at home and be happy and independent as possible.

Julie Eldem

Care Coordinator – Scheduling Team & Gardening Coordinator

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Jacob Curry

Care Coordinator – Scheduling and Music Coordinator

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Kelly Haygarth

Training and Staff Development

I’m Kelly, and I am the Staff Development Coordinator here at Westmorland Homecare.

I have worked in Health and Social Care sector for many years, working with tiny neonatal babies through to wonderful people aged 100+.

A lot of the experience and knowledge I have gained over the years is now being used to help train and support the wonderful staff we have here at Westmorland Homecare.

I am a local girl – born and bred here in Kendal – and I feel privileged to be contributing to such a wonderful service that is here to support the South Lakeland community.

Katie Pennington

Care Coordinator 

I’m Katie and am originally from Wigan.

I have always had a passion for working in care and in 2019 after five years in the NHS working as part of an orthopaedic therapy team for Wrightington Hospital I moved to Arnside and joined the Westmorland Homecare Kendal & South Lakes Team as a Care Co-ordinator – Scheduler.

My journey with Westmorland Homecare has been truly exciting and I have really been made to feel part of the family. Not only have I become part of the team, but so has my one-year old Cockapoo Lola – she is great company in the office from time to time and is also a proud member of Westmorland Homecare!

Outside of my wonderful work life I enjoy walking and spending time with my family, and milking cows on our dairy farm!

I am so thrilled to now be moving over to be a Care Co-ordinator for Westmorland Homecare offices in Lancaster & Morecambe.

Seeing our wonderful organisation grow makes me so proud to work for Westmorland Homecare – I love my job!

Sarah Macaulay

Care Coordinator – Operations & Administration

I started working with Westmorland Homecare in 2017 as an Administrative Assistant in the Kendal & South Lakes offices and, whilst studying a BTEC Diploma in Business Administration, my career has progressed to the role of Care Coordinator.

I love the variety of my job and am very much looking forward to being part of the team in the new Westmorland Homecare Lancaster and Morecambe offices.

Outside of work I enjoy spending time with my family, going to music gigs and walking the fells and mountains in the Lake District.

Christie Parker

Senior Coordinator – Recruitment & Operations

Since completing my degree in Social Work, I decided to gain experience working within care homes and domiciliary services to truly understand the role of a carer and other professionals they interacted with and have worked in the care sector ever since.

I started with Westmorland Homecare in 2018 and have worked as a Homecare Assistant, Recruitment Coordinator, Senior Coordinator for Operations and now working as the Care Manager for Westmorland Homecare Lancaster and Morecambe.

The journey has been so exciting, both on a personal level and as an employee of the Westmorland Homecare family. I cannot wait to see what the future brings for Westmorland Homecare – it’s such a special place to work and I am so proud to be part of it.