Nicola Smith
Client Care Coordinator
My entrance into Social Care began when I became an administrator in a residential care home. I became fascinated and passionate about how person-cantered care, could make such a difference to people’s lives. I trained to be a health care assistant, enabling me in my spare time to do some relief care.
During my time at the home, I progressed to the Registered Manager role, which I undertook for 5 years.
During this time my passion was to drive our care service forward, with a person-cantered approach at the forefront, incorporating new and innovative practices along the way. We gained a business award for “against all odds” during the covid epidemic and how we managed it. Introducing new forms of communication to enable the residents to keep in contact with their loved ones.
I have also had experience working with young adults with a variety of learning difficulties from Autism and Pathological Demand Avoidance, ADHD, Dyspraxia to name but a few.
Lastly my previous role as a support worker in the community, where I was able to adapt & hone my skills to assisting my clients to live their best possible life.
Now I’m looking forward to my new journey at Westmorland Homecare as a Client Care Co-Ordinator.
